Wizpak Help Center

If your order is delayed or missing, please check the tracking number provided. If your package is lost in transit, contact [Customer Support Email], and we will assist you in resolving the issue.

We ship via USPS, and tracking information will be provided once your order has been dispatched.

Orders are processed within 7 business days (excluding weekends and holidays). Once shipped, delivery times vary based on your location and the shipping method selected at checkout.

Currently, we do not ship internationally. If international shipping is available, rates will be calculated at checkout.

Once an order is placed, it is processed quickly. If you need to make changes, contact [Customer Support Email] immediately, and we will do our best to assist you.

Yes! Wizpak backpacks are TSA-compliant, making them ideal for travel.

Wizpak integrates high-quality audio with stylish, functional designs, featuring built-in Bluetooth speakers, USB charging ports, and premium materials.

Yes, Wizpak products come with a limited one year warranty covering manufacturer defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

All Wizpak products come with Bluetooth V5.0 technology, allowing seamless wireless audio streaming from any Bluetooth-enabled device. Simply turn on the speaker, pair your device, and enjoy high-quality sound.

We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in resellable condition. Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent.

Once we receive and inspect your return, refunds are processed within 5-10 business days to the original payment method. Processing time may vary depending on your bank.

To start a return, email [Customer Support Email] with your order number, reason for return, and photos (if applicable). We will provide return instructions.

Yes! If you would like to exchange an item, please contact [Customer Support Email], and we will assist you with the process.

We recommend wiping your backpack with a damp cloth and mild soap. Avoid submerging it in water, as this may damage the speaker components.

Yes! The USB charging ports allow you to charge your phone while using the speaker, making Wizpak perfect for travel and outdoor use.

Battery life varies by model. Most Wizpak products offer 15-20 hours of playback time at 50% volume via Bluetooth.

No, Wizpak backpacks and speakers use built-in rechargeable batteries that are designed for long-term use and cannot be replaced.

Pre-order items will ship as soon as they become available. Estimated shipping dates are provided at checkout and are subject to change.

Yes, pre-orders can be canceled before shipment. Once shipped, our standard return policy applies.

Yes, pre-orders are charged at checkout to secure your item.

Ensure the battery is fully charged using the included power adapter. Try resetting the device by holding the power button for 10 seconds. If the issue persists, contact [Customer Support Email] for further assistance.

Make sure the Wizpak speaker is in pairing mode and within 10 meters of your device. Turn Bluetooth off and on on your phone or device. Restart both the Wizpak speaker and your Bluetooth device.

Wizpak speakers pair with one device at a time. To switch devices, disconnect the first one and enter pairing mode to connect a new device.

Our support team is available Monday – Friday, 10:00 AM – 5:00 PM (PST).

For any questions, you can reach us at: 📧 [Customer Support Email]